L-QUAN FASHION

Return & Refund Policy

Last Updated: August 20, 2026

At L-quan Fashion, we want you to feel confident when purchasing from us. If your item is not right for you, you may request a return in accordance with the terms below.

1. Return Window

You may request a return within 14 calendar days from the date your order is marked as delivered by the carrier.

After your return request has been approved, the return package must be shipped within 7 calendar days. Returns shipped after this period may not be accepted.

All returns must be authorized before shipment. Packages returned without prior authorization may be refused or may experience processing delays.

2. Return Eligibility

To qualify for a return, the item must:

·         Be unworn, unwashed, unused, unaltered and undamaged;

·         Be in its original condition;

·         Have all original tags and labels attached;

·         Be returned with its original packaging and any included accessories;

·         Be free from perfume, deodorant, makeup, smoke, pet hair and other signs of wear or use;

·         Be accompanied by the applicable order number or return authorization information.

Customers may try on an item only as they would in a physical retail store. Items showing signs of extended wear or use will not be accepted.

We reserve the right to request photographs before authorizing a return.

3. Final Sale Items

Items clearly marked "Final Sale" on the product page or at checkout cannot be returned or refunded.

Final Sale restrictions do not apply if the item received is defective, damaged in transit or materially different from the item ordered, subject to verification.

Promotional items are not automatically Final Sale unless they are specifically marked as such before purchase.

4. Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is damaged, has a manufacturing defect or is different from what you ordered, contact us at service@l-quan.com as soon as possible. For visible shipping damage, missing items or incorrect items, we recommend contacting us within 48 hours of delivery.

Your email should include:

·         Your order number;

·         A description of the issue;

·         Clear photographs or video showing the item, packaging and relevant labels;

·         A photograph of the shipping package if it arrived damaged.

If we confirm that the item is defective, damaged or incorrect, L-quan Fashion will provide an appropriate remedy, such as a prepaid return label, replacement where available or refund. You will not be charged return shipping for a confirmed error attributable to us.

Minor variations in color caused by screen settings, lighting or photography are not normally considered defects. Natural variations in wool, cashmere and blended fabrics - including slight differences in texture or appearance - are not defects when they are consistent with the nature of the material.

Nothing in this section limits any mandatory rights available under applicable consumer law.

5. How to Request a Return

1.       Email service@l-quan.com within 14 calendar days of delivery.

2.       Use the subject line: Return Request - Order [Your Order Number].

3.       Include your order number, the item you wish to return and the reason for the return.

4.       Wait for our return authorization and return instructions.

5.       Ship the authorized return within 7 calendar days after approval.

Please do not send a return to the address shown on your original package. That address may be a shipping facility and may not be able to accept returns.

L-quan Fashion is not responsible for items returned to an unauthorized or incorrect address.

6. Return Addresses

Authorized returns must be sent to the return location assigned in our return instructions.

United States Returns

L-quan Fashion - US Returns

[INSERT US RETURN ADDRESS]

[City, State, ZIP Code]

United States

Canada Returns

L-quan Fashion - Canada Returns

[INSERT CANADA RETURN ADDRESS]

[City, Province, Postal Code]

Canada

We will normally assign a return warehouse based on the original delivery destination. Customers must use the return address provided or confirmed by our customer service team.

7. Return Shipping Costs

For returns due to change of mind, fit, size preference, color preference or other reasons not caused by L-quan Fashion:

·         The customer is responsible for all return shipping costs;

·         Original shipping charges are non-refundable;

·         Expedited or priority shipping charges are non-refundable;

·         We do not accept freight-collect, cash-on-delivery or postage-due returns.

We strongly recommend using a trackable shipping service and retaining the shipping receipt until the refund is completed.

For confirmed defective, damaged or incorrect items, L-quan Fashion will cover reasonable return shipping costs or provide a prepaid return label.

8. Return Transit Responsibility

When a customer purchases their own return shipping, the customer is responsible for the package until it is delivered to the authorized return warehouse.

L-quan Fashion is not responsible for customer-arranged return packages that are lost, damaged, delayed or delivered to the wrong address.

If tracking does not show successful delivery to the authorized return address, we may be unable to issue a refund. Customers should contact their selected carrier to file a claim for lost or damaged return shipments.

9. Inspection and Refunds

After your return is delivered to the authorized warehouse, we will normally inspect it within 5 business days.

If the return is approved, the refund will be submitted to the original payment method within approximately 3 business days after inspection.

Your bank, credit card issuer or payment provider may require an additional 5-10 business days to post the refund to your account. Processing times are controlled by the payment provider and may vary.

You will receive an email when your refund has been submitted.

10. Refund Amount

Approved refunds will be calculated based on the amount actually paid for the returned item, after discounts and promotions.

Unless required otherwise by applicable law or the return results from our confirmed error:

·         Original shipping charges are non-refundable;

·         Expedited shipping charges are non-refundable;

·         Return shipping costs are non-refundable;

·         No restocking fee will be charged.

If a discount was allocated across multiple items, the refund will reflect the discounted amount allocated to the returned item.

If a promotional gift was provided only because the order met a purchase threshold, the gift must also be returned in unused condition. If it is not returned, we may deduct its disclosed retail value from the refund where permitted by law.

11. Refunds to the Original Payment Method

Refunds are issued only to the original payment method used for the purchase.

If an order was paid using more than one payment method, the refund may be allocated between those payment methods in accordance with the original transaction.

We cannot issue a refund to a different card, bank account or payment method. If the original card has expired, been replaced or been closed, please contact the card issuer or financial institution, as it will generally determine how the refunded funds are credited.

12. Exchanges

L-quan Fashion does not currently offer direct exchanges.

If you would like a different size, color or style, please request a return for the original item and place a new order through our website.

Placing a new order does not automatically authorize or guarantee approval of the original item's return. The original item must still comply with this Return & Refund Policy.

13. Items That Do Not Meet the Return Conditions

If an item is returned worn, washed, damaged, altered, missing its tags or otherwise ineligible, we may reject the return.

If a return is rejected, we will contact you using the email address associated with the order. Where permitted, the customer may be responsible for the cost of shipping the rejected item back to them.

We are not responsible for non-L-quan Fashion items or personal belongings accidentally included in a return package.

14. Refused and Undeliverable Packages

A package refused at delivery or returned because of an incorrect or incomplete address, failure to collect, recipient unavailability or other customer-related reason is not automatically treated as an approved return.

Any refund for such a package will be considered only after the package is received and inspected. Original shipping charges and any additional carrier return fees may be deducted from the refund where permitted by law.

This section does not apply when delivery failure resulted from an error by L-quan Fashion or its carrier.

15. Return Abuse and Fraud

We reserve the right to reject returns involving suspected fraud or abuse, including:

·         Returning an item different from the item purchased;

·         Returning an empty package;

·         Returning an item that has been worn or intentionally damaged;

·         Submitting false claims about defects or non-delivery;

·         Repeatedly sending unauthorized or ineligible returns.

Any restriction will be applied reasonably and will not limit rights that cannot be excluded under applicable law.

16. Policy Applicable to Your Order

The version of this Return & Refund Policy in effect on the date of purchase will generally apply to that order.

We may update this policy from time to time. Changes will not retroactively reduce any mandatory rights applicable to an order already placed.

17. Contact Us

For return or refund questions, contact:

L-quan Fashion

Email: service@l-quan.com

Customer service response times may vary on weekends and public holidays.